TriTech Corporation: Computer Networking, Priner Repair Service, Cabling, VoIP Phone Systems
 
HelpIT Remote IT Help Desk Servicesline

 

HelpIT SM Remote IT Help Desk Support Service

TriTech’s HelpITSM is a live help desk service that provides your business with immediate, unlimited computer help desk support for all your staff, on a fixed fee basis.


TriTech’s help desk is staffed with experienced Level 1 and Level 2 technicians who have at least 2 years of work experiencing supporting end-users on server, desktop, and network level issues. The HelpIT help desk service is delivered using a combination of phone support and remote control tools. This service is provided for a flat fee per desktop per monthly charge.


Normal Help Desk Hours:

The help desk services are available between the hours of 7:00am and 9:00pm, CST Monday through Friday.


Note: If an after normal business hours call does not require immediate attention, a ticket can be opened via our web portal and will be acknowledged via a technician the next business day.


After Hours Help Desk Support:

After hours support can be provided by the help desk for the purpose of handling critical desktop issues requiring immediate attention. Calls after 9:00pm and before 7:00am Monday through Friday, as well as the weekends, will be forwarded to an answering service. A live person will answer the call, take down your information, you will then receive a call back within fifteen minutes from a support technician.


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HelpIT SM Remote IT Help Desk Support Service:

TriTech’s HelpITSM is a live help desk service supports the following applications. Additionally, with our LearnITSM service our support staff can learn any application no matter the platform or age.

Microsoft PCs and Servers:

  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Office
  • Microsoft Outlook & Express
  • Microsoft Exchange
  • Microsoft SQL
  • Microsoft Visio
  • Microsoft Terminal Server

Network Support:

  • Network connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • Database connectivity
  • ODBC connections
  • Email Message Recovery
  • Printer Setup and Support

Network Administration:

  • Create user accounts and groups
  • Create mailboxes and distribution lists
  • Reset passwords
  • Unlock domain accounts
  • File/Folder permissions

Handheld Devices:

  • Palm OS
  • Windows Mobile
  • Blackberry
  • Microsoft Active sync
  • Handheld Device Synchronization
  • Handheld Device Support

Third Party Applications:

  • Lotus Notes 5 and above
  • Adobe Acrobat
  • Veritas Backup Exec 8.0 and up
  • Mozilla Firefox
  • Citrix

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Remote Assistance

To get started once you have agreed to the terms and have a technician on the phone, simply click the "start session" button below.

             Start Helpdesk Session

 

HelpIT SM Remote Help Desk Support Service: Wisconsin

  • Appleton, WI
  • Beloit, WI
  • Big Bend, WI
  • Brookfield, WI
  • Brown Deer, WI
  • Burlington, WI
  • Cudahy, WI
  • Delafield, WI
  • Fond du Lac, WI
  • Fox Valley, WI
  • Glendale, WI
  • Green Bay, WI
  • Janesville, WI
  • Kenosha, WI
  • Lake Geneva, WI
  • Madison, WI
  • Menominee Falls
  • Mequon, WI
  • Milwaukee, WI
  • Mukwonago, WI
  • Muskego, WI
  • New Berlin, WI
  • Oak Creek, WI
  • Oconomowoc, WI
  • Pewaukee, WI
  • Racine, WI
  • Waukesha, WI
  • Whitewater, WI









HelpIT SM Remote Help Desk Support Service: Illinois

  • Aurora, IL
  • Chicago, IL
  • Cicero, IL
  • Crystal Lake, IL
  • Deerfield, IL
  • DeKalb, IL
  • Des Plaines, IL
  • Elgin, IL
  • Gurnee, IL
  • Highland Park, IL
  • Libertyville, IL
  • McHenry, IL
  • Oak Lawn, IL
  • Oak Park, IL
  • Palatine, IL
  • Rockford, IL
  • Shaumburg, IL
  • Skokie, IL
  • Waukegan, IL
  • Woodstock, IL