Virtual IT managed services are an affordable support option for businesses and organizations because they can serve as an exclusive IT department and supplement existing internal personnel. By managing and maintaining your technology at a fixed monthly cost with no long-term commitment, TriTech helps simplify your network infrastructure management for a fraction of the cost without sacrificing quality service – from a small network to a unified communications infrastructure.

TriTech Corporation of America is a full-service IT support company in Milwaukee, Waukesha, Madison, and metro areas across Wisconsin. Since 1993, TriTech has earned a reputation with businesses for trusted network services and solutions in southeastern Wisconsin.

Why TriTech for Virtual IT Support Services?

Network engineers at TriTech are certified IT professionals with the expertise to ensure optimal operation of your network, computers, desktops, and entire IT infrastructure. Having the skills to remotely monitor and update your network 24/7, they avoid extended downtime so you save costs from travel fees and save time by not interrupting your business.

We require each network engineer to meet or exceed our standard qualifications with a Bachelor’s degree, five-plus years of experience, and certifications. Our team sustains extensive training and knowledge – this way, you know that you’ll be working with experts that meet the demanding requirements of both industry leaders and TriTech.


Why TriTech?

The foundation of a network infrastructure dictates the operation of all connected devices. Poor design and cheap cable quality can be the cause of unplanned network outages and efficiency difficulties, costing businesses substantial time and money – even customers. With this importance in mind, network engineers at TriTech are required to meet our qualification standards with at least a Bachelor’s degree, five or more years of IT experience, and certifications from our partners.

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Managed Services for Virtual IT Support

Managed services from TriTech are available at a fixed monthly cost with no long-term commitment and include complementary consultation services to those considering virtual IT management. Whether you’re a large corporation looking to supplement your in-house tech team or a small business seeking cost-effective and reliable support, TriTech has three tiers for managed IT services.

Tier 1

is included with all levels of our managed service programs. Tier 1 provides technical support and listed services throughout regular business hours, 8:00AM–5:00PM Monday–Friday. Ideal for small business infrastructures and existing in-house IT support, Tier 1 manages:

Network security

Network security

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System status and updates

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Proactive monitoring & predictive failure alerts

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Active system maintenance & file cleanup

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Quarterly reporting

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Apple Mac OS computers & MacIntosh servers

Tier 2

provides a dedicated account manager, remote help desk, and all Tier 1 managed services. Ideal for greater technical support and as a sole managed service provider for standard business network infrastructures, Tier 2 manages:

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Data backup

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On-site break/fix technical support

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Installation & error correction

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Support for email and peripheral device connectivity

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Monthly reporting

Tier 3

provides complete IT support and network services, 24/7 with an hour callback time, and all Tier 1 & 2 managed services. Ideal for medium to large IT infrastructures, Tier 3 manages:

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Data recovery and PC disaster support

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Desktop PC hardware coverage and installation of new PCs

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Configuration and support for routers, switches, firewalls, and spam filters

Before agreeing to a managed service, an authorized IT consultant will perform a network analysis and recommend an information technology management program. Alterations can be made for additional mobile devices and planning changes. If you have a dedicated department, a certified systems designer from TriTech will work with them to ensure complete technical support for your network infrastructure.

Who Uses Managed IT Services?

TriTech has aided on-premise IT management and supplied exclusive managed services to many organizations in most industries.

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IT department staff are often summoned for urgent requests: connecting a computer to a projector, tending to malfunctioning individual systems, resetting account credentials, investigating wireless connectivity issues… They’re responsible for an entire network and every connected device. Virtual IT from TriTech focuses on what get missed, providing remote network services and technical support.

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Networking isn’t at the core of retail but does play a major part in daily operation. In an industry that doesn’t require expensive IT talent on payroll but does require PCI legal compliance for credit card processing and payment security, the gap between no IT support and excessive spending is resolved with managed services from TriTech.

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Guest Wi-Fi is an accommodation that comes with severe vulnerabilities if proper preventative measures aren’t implemented. Our wireless technicians are certified to use the Netscout™ AirMagnet WiFi Analyzer PRO, the highest quality tool on the market for recording and interpreting wireless network data. TriTech managed services will secure your network infrastructure including wireless connectivity, access control restrictions, and PCI DSS compliance.

Virtual IT Department as a Managed Service in Metro Milwaukee and throughout Wisconsin

For more information on our managed services or to start virtual IT support with proven results, call TriTech today at (262) 717-0037 or toll-free 24/7 at (800) 891-3388.